Privacy Policy

Effective Date: June 22, 2026 / Last Updated: June 22, 2026

Privacy at a glance: Sophia’s Cleaning Service of La Grange, IL collects only the information needed to quote, schedule, and deliver your cleaning, such as your name, address, email, and phone number. We do not sell your personal data. We never share or sell your mobile phone number or text-messaging consent with third parties for marketing purposes. You can opt out of text messages at any time by replying STOP. Questions? Email contact@sophiascleaning.com or call (708) 485-8100.

We at Sophia’s Cleaning Service of Illinois, Inc. (“Company”, “we”, “us”, “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sophiascleaning.com (the “Site”), as well as any related products and services that refer or link to this Privacy Policy (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, and will be subject to, the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Learn more about our terms of service.

1. INFORMATION WE COLLECT

We collect information from you when you visit our Site, register on our Site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information includes:

Personal Information: Name, email address, mailing address, phone number, and payment information.
Non-Personal Information: IP address, browser type, referring/exit pages, and usage data.

We also collect information about your device, browsing actions, and usage patterns through cookies and tracking technologies.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect from you in the following ways:

To personalize your experience and respond to your individual needs.
To improve our website and tailor content based on your preferences.
To process transactions, including booking and service delivery.
To send periodic emails regarding your order, our services, or other relevant communications.
To manage and improve our services, including marketing efforts.

3. SMS / TEXT MESSAGING PROGRAM

Sophia’s Cleaning Service of Illinois, Inc. offers text messaging (SMS) so we can serve you faster. This section explains how our text messaging program works and how we handle the mobile information you share with us.

How we collect your number and your consent

We collect your mobile phone number and your consent to receive text messages only when you provide them directly to us. This happens in two ways:

When you request a quote or book a cleaning through our online form on our client portal (Jobber).
When you give your number to a member of our team during a phone call, such as when Laura builds your quote or Priority List.

We do not buy, rent, or use purchased phone lists, and we do not collect numbers through shared or third-party lead lists.

What kinds of texts we send

Our texts are tied to your service with us. They include things like:

Appointment confirmations and courtesy reminders, such as a text reminder 24 hours before your cleaning.
Quote follow-ups, scheduling updates, and rescheduling notices.
Replies to questions you send us, and customer support messages.
Occasional service updates relevant to your account.

Message frequency, rates, and help

Message frequency varies based on your service and your interactions with us. Message and data rates may apply, depending on your mobile carrier and plan. For help, reply HELP to any text or contact us at (708) 485-8100 or contact@sophiascleaning.com.

How to opt out

You can cancel text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation that you have been unsubscribed, and you will not receive further texts unless you opt back in. Opting out of texts does not affect your cleaning service, and we may still contact you by phone or email about your appointments.

Your mobile information is never shared or sold

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent are not shared with any third parties. We only share your mobile number with the service providers that help us operate our text messaging and scheduling tools, for example our messaging provider and our scheduling and CRM platform, and only so they can deliver messages on our behalf. These providers are bound by their own privacy and data-protection obligations and may not use your number for their own marketing.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, web beacons, and tracking technologies to collect data on how you interact with our Site. Cookies are small files placed on your device that help us understand how you use the Site and improve your experience.

Third-Party Cookies

We may use third-party services like Google Analytics to collect and process data. Google Analytics uses cookies to track user behavior and provide insights into website traffic and usage. You can learn more about how Google collects and processes data here.

How to Opt-Out of Cookies

Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect your experience on the Site.

5. DISCLOSURE OF YOUR INFORMATION

We may share your information with third-party vendors and service providers, including but not limited to:

Payment processors
Data analytics providers
Email service providers
Customer relationship management and scheduling systems
Text messaging (SMS) service providers

We may also disclose your information if:

We are required to do so by law.
We believe it is necessary to protect our rights, safety, or property, or that of our users or the public.
In connection with any merger, sale, or acquisition of the business.

The categories above exclude text messaging originator opt-in data and consent. This information is not shared with any third parties or affiliates, and your mobile phone number is never sold or shared for their marketing or promotional purposes. Where we share your mobile number with a service provider, it is only so that provider can deliver messages or scheduling functions on our behalf.

6. INTERNATIONAL DATA TRANSFERS

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure that data is protected in accordance with applicable data protection laws. By using our services, you consent to this transfer, storage, and processing of your information in the U.S.

7. SECURITY OF YOUR INFORMATION

We use a variety of security measures to maintain the safety of your personal information. While we take reasonable steps to protect your information, no method of transmission over the Internet is completely secure. We cannot guarantee the absolute security of your personal data.

8. LEGAL BASIS FOR PROCESSING (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data under the following lawful bases:

Consent: Where you have provided clear consent for us to process your personal data for a specific purpose.
Contract: Processing your data when necessary to fulfill a contract with you, such as providing our services.
Legal Obligation: Processing data to comply with a legal requirement.
Legitimate Interests: Processing data where it is necessary for our legitimate interests, and your rights do not override those interests.

9. DATA RETENTION PERIODS

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as long as your account is active or as needed to provide you services.

10. YOUR RIGHTS REGARDING YOUR INFORMATION

Depending on your location, you may have the following rights:

The right to access your personal data.
The right to correct any inaccuracies in your data.
The right to request the deletion of your personal data.
The right to object to or restrict the processing of your data.
The right to data portability.

If you would like to exercise any of these rights, please contact us at:

Sophia’s Cleaning Service of Illinois, Inc.
200 East Ave APT 1, La Grange, IL 60525
Phone: (708) 485-8100
Email: contact@sophiascleaning.com

11. THIRD-PARTY WEBSITES

Our Site may link to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

12. CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

Under the CCPA, California residents have the right to request:

The categories of personal data we have collected.
The categories of sources from which personal data is collected.
The purpose for collecting or selling the personal data.
The categories of third parties with whom we share personal data.
The specific pieces of personal data we have collected.

If you are a California resident and wish to exercise these rights, please contact us at:

Sophia’s Cleaning Service of Illinois, Inc.
200 East Ave APT 1, La Grange, IL 60525
Phone: (708) 485-8100
Email: contact@sophiascleaning.com

We do not sell your personal data.

13. CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)

We do not knowingly collect or solicit information from anyone under the age of 13. If you are under 13, please do not submit any personal information to us. If we discover that we have inadvertently collected information from a child under 13, we will delete such information as soon as possible.

14. HOW TO CONTACT US

If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us at:

Sophia’s Cleaning Service of Illinois, Inc.
200 East Ave APT 1, La Grange, IL 60525
Phone: (708) 485-8100
Email: contact@sophiascleaning.com

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of any significant changes by posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

Visit our contact page for more information.

16. OWNERSHIP INFORMATION

Sophia’s Cleaning Service of Illinois, Inc. (“Company”, “we”, “us”, “our”) is a privately owned and operated business registered in the state of Illinois. The company’s registered office is located at:

Sophia’s Cleaning Service of Illinois, Inc.
200 East Ave APT 1, La Grange, IL 60525
Phone: (708) 485-8100
Email: contact@sophiascleaning.com

The company is 100% owned by Andre Kazimierski and Carolina Kazimierski, who oversee all business operations alongside the management team.

For more information about our legal and privacy practices, please get in touch with us using the details provided above.

FREQUENTLY ASKED PRIVACY QUESTIONS

Does Sophia’s Cleaning Service sell my personal information?

No. We do not sell your personal data to anyone.

Will my phone number be shared with other companies if I get text messages from you?

No. We never share or sell your mobile phone number or your text-messaging consent with third parties or affiliates for marketing purposes. We only use your number to communicate with you about your service.

How do I stop receiving texts?

Reply STOP to any text message from us, and you will be unsubscribed. You can reply HELP for help, or contact us at (708) 485-8100.

What information do you collect when I request a quote?

Typically your name, address, email, and phone number, which we use to prepare your quote, schedule your cleaning, and stay in touch about your service.

How do I ask you to delete my information?

Email contact@sophiascleaning.com or call (708) 485-8100, and we will help you access, correct, or delete your personal data.