(708) 485-8100We are Sophia’s Cleaning Service of Illinois, Inc. (“Company”, “we”, “us”, “our”), a company registered in the United States at 200 East Ave APT 1, La Grange, IL 60525.
We operate the website https://sophiascleaning.com (the “Site”) and any related products and services that refer to or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).
You can contact us by phone at (708) 485-8100, by email at contact@sophiascleaning.com, or by mail at 200 East Ave APT 1, La Grange, IL 60525.
1. AGREEMENT TO TERMS
By accessing or using our Services, you agree to be bound by these Legal Terms and any additional terms and conditions that may apply to specific sections of the Site or products and services available through the Site or from the Company. You also agree to comply with all applicable laws and regulations.
2. OUR SERVICES
We offer various cleaning services for residential and commercial properties. Please review our service pages for more details. Services may be subject to availability and change at our discretion.
3. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, all content, including without limitation, the text, design, graphics, photographs, code, software, and the compilation thereof (collectively, the “Content”), and the trademarks, logos, and service marks displayed on the Site (the “Marks”) are owned by or licensed to us.
4. USER REPRESENTATIONS
By using the Services, you represent that:
- All registration information you submit will be true, accurate, current, and complete.
- You will maintain the accuracy of such information.
- You will not use our Services for any illegal or unauthorized purposes.
- Your use of the Services will not violate any applicable law or regulation.
5. PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site and our Services available. The Site may not be used for any commercial endeavors except those specifically endorsed or approved by us.
6. USER-GENERATED CONTRIBUTIONS
Users may post content, including reviews and comments, to the Site. All user-generated contributions must comply with our content guidelines, and by posting, you grant us the right to use your contributions for any purpose.
7. CONTRIBUTION LICENSE
You agree that we may, without compensation to you, use, copy, display, and distribute any content you contribute to the Site.
8. GUIDELINES FOR REVIEWS
When posting reviews, users must comply with our guidelines, ensuring that reviews are based on genuine experiences and do not contain false information, offensive content, or spam.
9. MOBILE APPLICATION LICENSE
If applicable, we grant you a non-exclusive, non-transferable, revocable license to use our mobile application solely for your personal, non-commercial use.
10. SOCIAL MEDIA
You may share our content on social media as long as you adhere to the applicable platform’s terms of service and do not modify our content in any way.
11. SUBMISSIONS
By submitting feedback, comments, or ideas regarding the Services, you agree that we are free to use them without any compensation to you.
12. THIRD-PARTY WEBSITES AND CONTENT
Our Site may link to third-party websites. We are not responsible for the content or practices of third-party websites, and linking to such sites does not constitute endorsement.
13. ADVERTISERS
We may display advertisements on our Site. Advertisers are responsible for ensuring that the advertisements comply with all applicable laws, and we are not liable for any issues arising from advertising content.
14. SITE MANAGEMENT
We reserve the right, but not the obligation, to monitor the Site for violations of these Legal Terms and to take appropriate action if we deem it necessary.
15. PRIVACY POLICY
We take your privacy seriously. Please refer to our Privacy Policy for more information on how we collect, use, and share your personal data.
16. TERM AND TERMINATION
We may terminate or suspend your access to the Services at any time, without notice, for conduct that violates these Legal Terms or harms other users or our business interests.
17. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the Site’s contents at any time or for any reason without notice at our sole discretion. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
18. GOVERNING LAW
These Legal Terms are governed by and construed by the laws of the State of Illinois without regard to its conflict of law principles.
19. DISPUTE RESOLUTION
Any disputes arising under these Legal Terms shall be resolved through binding arbitration in Illinois.
20. CORRECTIONS
There may be information on our Site that contains typographical errors, inaccuracies, or omissions, and we reserve the right to correct such errors.
21. DISCLAIMER
The Services are provided on an “as-is” and “as-available” basis. We make no warranties regarding the accuracy or reliability of the information on the Site.
22. LIMITATIONS OF LIABILITY
To the maximum extent permitted by law, we shall not be liable for any damages arising out of or in connection with your use of the Site or Services.
23. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless from any claims, liabilities, or expenses arising from your use of the Site or Services.
24. USER DATA
We will maintain certain data that you transmit to the Site to manage the performance of the Services. However, you are responsible for all data that you transmit.
25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
By using the Site and our Services, you consent to receive our electronic communications. You agree that all agreements, notices, and communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
26. CALIFORNIA USERS AND RESIDENTS
Suppose any complaint with us is not satisfactorily resolved. In that case, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
27. MISCELLANEOUS
These Legal Terms and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement between you and us.
28. SERVICE DISCLAIMERS & POLICIES
- Stain Removal: Sophia’s Cleaning does NOT guarantee the removal of stains (e.g., rust, mildew) caused by hard water build-up or lack of maintenance.
- Clutter: All areas within your home should be clutter-free (e.g. toys, clothing, paperwork, etc.). This allows the cleaning team to provide a more efficient and effective cleaning.
- Special Care: Please inform us of any items or surfaces that need special care before your cleaning appointment. We are not responsible for damage to surfaces that need special care if we were not informed.
- Faulty Installation: We are NOT responsible for any damage caused by faulty or improper installation of any item.
- Surface Protection: All surfaces (e.g., marble, granite, hardwood floors) are assumed to be sealed and ready for cleaning without harm. We are not responsible for damage to any unsealed stone or surface.
- Cleaning Agents and Supplies: Cleaners use only dish soap and water for countertops unless directed by the resident(s).
- Breakage Policy: We try to be careful, but accidents can happen. Notify us within 24 hours of any breakage or loss. Antique or irreplaceable items are not covered.
- Heavy Items: Sophia’s Cleaning does not move items over 30 lbs. Please move them beforehand.
- Inside Window Cleaning/Elevated Areas: We only clean windows that can be reached with a three-step ladder.
- Window Screens and Sills: Window screens should be removed before cleaning if necessary.
- Concurrent Work: No other jobs or services should be conducted while our team cleans.
- Presence During Cleaning: We recommend clients avoid being in the same area being cleaned.
- Pets: Ensure all pets are secured in a safe area during cleaning.
- Services We Do NOT Offer:
- Cleaning of chandeliers or delicate light fixtures
- Wet wiping of light bulbs
- Cleaning bio-hazardous materials
- Hoarding-level clutter
- Steam or wet cleaning of carpets
- Washing of exterior surfaces (windows, patios, etc.)
- Accuracy of Estimate: Additional factors such as excessive dirt or pet hair may impact the final cost.
- Cancellation/Last-Minute Rescheduling: To account for scheduling impacts on our team, a $100 fee will apply for cancellations or rescheduling with less than 48 hours’ notice. Cancellations or reschedules within 24 hours of the appointment will incur the full cleaning fee.
- Unprepared/Inaccessible Areas: If our cleaning team cannot access the areas, a service fee will be charged.
- Lockouts: A fee will be charged if our technician cannot gain entry or is denied access.
- Entry Access: Ensure entry instructions are provided. Technicians will wait 10 minutes; any longer wait will be added to the service time.
- Documentation/Photo Policy: Cleaners take before and after photos for documentation. Photos are also used for training and quality assurance.
- SMS Messaging: You agree to receive SMS updates by contacting Sophia’s Cleaning. You can opt-out by contacting us.
- Reminder Policy: We aim to send reminders before your appointment, but clients are responsible for keeping track of their schedules.
- 24-Hour Satisfaction Guarantee: Contact us within 24 hours if dissatisfied, and we will re-clean the area. If you refuse the re-clean, refunds will not be considered.
- Please refer to our FAQ page if you have further questions regarding our cleaning services.
29. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please get in touch with us at:
Sophia’s Cleaning Service of Illinois, Inc.
200 East Ave APT 1, La Grange, IL 60525
Phone: (708) 485-8100
Email: contact@sophiascleaning.com
Visit our contact page for more information.
30. OWNERSHIP INFORMATION
- Company Name and Legal Structure:
- Sophia’s Cleaning Service of Illinois, Inc. is a corporation incorporated under the laws of the state of Illinois.
- Registered Address:
- The company’s registered office is located at:
- 200 East Ave APT 1, La Grange, IL 60525
- The company’s registered office is located at:
- Ownership:
- Sophia’s Cleaning Service of Illinois, Inc. is privately owned. The company is 100% owned and operated by Andre Kazimierski and Carolina Kazimierski.
- Registration:
- Sophia’s Cleaning Service of Illinois, Inc. is a registered corporation with the Illinois Secretary of State.
- Management:
- The day-to-day operations are overseen by Laura Ivie, who manages client relations and team performance to ensure service excellence. Learn more about our leadership team.
- Corporate Governance:
- The company operates under a private ownership structure, with Andre Kazimierski and Carolina Kazimierski as the primary owners and decision-makers. They are supported by a management team responsible for executing business operations and maintaining customer satisfaction.
- Business Services:
- Sophia’s Cleaning Service of Illinois, Inc. provides residential and commercial cleaning services throughout Illinois, primarily serving Chicago’s western suburbs within a 10-mile radius of our La Grange, Illinois office. Our core services include house cleaning, maid services, office cleaning, janitorial services, move-in/move-out cleaning, post-construction cleaning, deep cleaning, regular maintenance cleaning, and other specialized services tailored to client needs.