Our Terms of Service

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Cleaning Services Terms and Conditions:

  • Sophia’s Cleaning Service does not guarantee the removal of stains (rust, mildew, etc) caused by hard water build-up or lack of maintenance.
  • All areas within your home should be free of clutter.
  • We must be informed of items or surfaces needing special care prior to cleaning. If we were not informed, we are NOT responsible for such surfaces.
  • We offer a 24-hour 100% service Satisfaction Guarantee in accordance with our standard cleaning services. If you are unhappy with your cleaning, please let us know within 24 hours, and we will send a team or cleaner to fix any issues. Please note that re-cleaning dust spread by a dusty vent system after our cleaning visit is not covered. We will work with you to help but are not responsible for what happens to a home or space after we finish the cleaning.
    We are not responsible for any damage due to fault and/or improper installation of any item..
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  • All surfaces (e.g., marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to clean without harm. We are not responsible for any damage caused to unsealed stones or surfaces.
  • Cleaners only use dish soap and water to clean countertops unless directed by the resident(s) at the property. If you prefer something else to be used, please contact the office before the cleaning.
  • Furniture on wood floors is assumed to have proper protection.

Additional Service Disclaimers:

  • We only clean windows and blinds that can be reached with a two or three-step ladder.
  • Having other work done within your home while our team members work may affect the rate and time needed to complete the cleaning to meet your expectations.
  • The presence of other workers or an excess of people in the house may cause an estimate given to be inaccurate.
  • For the safety of our team members, no other jobs should be done while our team members are cleaning your home.
  • Every effort is made to be as careful as possible with your items. However, accidents do happen. Notification must be made within 24 hours of the breakage/loss of any personal items. Items that are antique, irreplaceable, hard to find, etc., are not covered by our breakage policy. Please remove these items on the day of your cleanings.
  • Sophia’s Cleaning Service does not move items of more than 30 lbs to protect ourselves and our cleaning service providers from injury. If you want to clean behind or underneath heavy objects and/or furniture, please move them before cleaning.

Before and After Pictures Policy:

  • The cleaning teams take before and after photos at the initial cleaning visit and at move-in/out cleaning visits. This is to document the condition of the work areas before and after cleaning and is how cleaners show proof of their work. It is also used for training purposes as well as the promotion of our quality standards. They occasionally take photos for recurring visits when the home is not in its usual condition and/or extras (e.g. inside of the fridge and/or oven) are requested outside of the regular cleaning tasks.
  • We do not take photos of personal items or minors (family photos, jewelry, etc.).
  • Please notify our office If you do not want pictures taken of the work areas before your cleaning visit to sign a waiver of liability. The Satisfaction Guarantee will NOT apply when cleaners are not permitted to prove their work with photos.

Our Cleaning Service Areas

Sophia’s Cleaning is a local and family-owned cleaning company located in La Grange, Illinois. Our professional office and house cleaning teams service all western Chicago suburbs including:

  • La Grange, IL
  • Oak Park, IL
  • Burr Ridge, IL
  • Brookfield, IL
  • Willowbrook, IL
  • Hinsdale, IL
  • Westchester, IL
  • Elmhurst, IL
  • Oak Brook, IL
  • Clarendon Hills, IL
  • Downers Grove, IL
  • Westmont, IL
  • Berwyn, IL
  • Western Springs, IL
  • and All Nearby Suburbs
  • Melrose Park, IL
  • Countryside, IL
  • River Forest, IL
  • Cicero, IL
  • Maywood, IL
  • La Grange Highlands, IL
  • Lyons, IL
  • McCook, IL
  • Stickney, IL
  • La Grange Park, IL
  • Broadview, IL
  • Hodgkins, IL
  • Bridgeview, IL
  • Palos Hills, IL
  • Forest Park, IL
  • Indian Head Park, IL
  • Hillside, IL
  • Summit, IL
  • Willow Springs, IL
  • Oak Brook Terrace, IL

See Full List of Service Areas local cleaning companies locations